Sierra AI vs Phonely Comparison (2025)

Sierra AI
Starting at $2 per successful outcome
Sierra AI delivers a comprehensive conversational platform with multi-channel voice and chat, real-time analytics, and enterprise-grade security out of the box. But you won’t find a price list anywhere—expect to negotiate usage-based fees that climb steeply as you add advanced features or extra channels. Its “build once, run everywhere” Agent OS sounds neat, but customizing flows and integrating with legacy systems often requires dedicated engineering time. The command center offers deep controls, yet teams frequently find it overengineered for routine tasks and in need of training to manage. And despite claims of empathetic, human-like responses, at scale the agents can still stumble over accents or complex queries, leaving gaps that demand human intervention.
Key Metrics
Latency
800 ms
Automation
60%
Integrations
30
Onboarding
7 days

Sierra AI
Score
79
Latency
800 ms
Automation
60%
Integrations
30
Onboarding
7 days
Cost
Low
HIPAA Compliant
Yes

Phonely
Score
61
Latency
1200 ms
Automation
52%
Integrations
17
Onboarding
1 days
Cost
Medium
HIPAA Compliant
Yes
Sierra AI
Sierra AI delivers a comprehensive conversational platform with multi-channel voice and chat, real-time analytics, and enterprise-grade security out of the box. But you won’t find a price list anywhere—expect to negotiate usage-based fees that climb steeply as you add advanced features or extra channels. Its “build once, run everywhere” Agent OS sounds neat, but customizing flows and integrating with legacy systems often requires dedicated engineering time. The command center offers deep controls, yet teams frequently find it overengineered for routine tasks and in need of training to manage. And despite claims of empathetic, human-like responses, at scale the agents can still stumble over accents or complex queries, leaving gaps that demand human intervention.
Phonely
Phonely AI bills itself as a half-price, real-time, human-sounding receptionist, but in practice its $45–$900/month tiers hide gates around voice cloning, advanced analytics, and telemarketing workflows, forcing you into Growth or Agency plans just to unlock basic follow-up features. The voice quality can still wobble into robotic stress when handles complex queries, and “0s time to lead” claims evaporate once you factor in the manual routing tweaks and context-handoff hiccups that surface in real deployments. Integrations are limited to Google Calendar, Zapier, and a handful of CRM connectors—anything custom means wrestling with their sparse API docs—while the dashboard feels cluttered and the documentation skimpy. For companies seeking a truly plug-and-play AI receptionist, Phonely delivers half the promise but twice the maintenance.
Full Comparison
Vendor | Score | Latency | Automation | Integrations | Cost | Action |
---|---|---|---|---|---|---|
OpenCall.ai $0.10/ minute | 93 | 700 ms | 76% | 2000 | Low | |
![]() Retell.ai $0.07 – 0.08 /min | 82 | 950 ms | 55% | 25 | Low | |
![]() Sierra AI $2 per successful outcome | 79 | 800 ms | 60% | 30 | Low | |
![]() PolyAI $0.25 /min (example case study) | 67 | 1700 ms | 72% | 25 | Medium | |
![]() Bland AI $0.09/min | 66 | 1100 ms | 50% | 15 | Low | |
![]() Phonely $396 (yearly) | 61 | 1200 ms | 52% | 17 | Medium | |
![]() Hey Rosie $49/mo (250 min) + $0.25/min | 57 | 950 ms | 60% | 1 | Low | |
![]() Smith.ai $3.25 /call (Starter 30 calls @ $97.50/mo) | 55 | 2300 ms | 40% | 30 | Medium | |
![]() 8x8 XCaaS $60 per seat per month | 49 | 250 ms | 50% | 15 | Medium | |
![]() CloudTalk $25 – $50 /user/mo | 47 | 23 ms | 40% | 500 | Low | |
Synthflow AI $0.08 /min (Growth) | 20 | 2300 ms | 45% | 20 | Low | |
![]() Balto.ai $100 / seat /mo | 12 | 100 ms | 0% | 40 | High |