Best CCaaS Tools 2025
End-to-end cloud platforms that bundle telephony, ACD/IVR, routing, quality management, analytics, and (increasingly) AI agents—sold as a subscription.
| Vendor | Score | Action | Latency | Automation | Integrations | Cost | Fully Managed | Human Parity |
|---|---|---|---|---|---|---|---|---|
 OpenCall.ai $0.10/ minute | 93 | 700 ms | 76% | 2000 | Low | |||
 8x8 XCaaS $60 per seat per month | 49 | 250 ms | 50% | 15 | Medium | |||
 CloudTalk $25 – $50 /user/mo | 47 | 23 ms | 40% | 500 | Low |