Best Contact Center AI Tools 2025
Platforms that combine telephony, routing, workforce tools and AI agents to run an entire inbound/outbound contact-center in the cloud.
| Vendor | Score | Action | Latency | Automation | Integrations | Cost | Fully Managed | Human Parity |
|---|---|---|---|---|---|---|---|---|
 OpenCall.ai $0.10/ minute | 93 | 700 ms | 76% | 2000 | Low | |||
 Phonely $396 (yearly) | 61 | 1200 ms | 52% | 17 | Medium | |||
 Balto.ai $100 / seat /mo | 12 | 100 ms | 0% | 40 | High |