PolyAI vs Hey Rosie Comparison (2025)

Poly AI positions itself as a multilingual powerhouse with natural-sounding agents and enterprise use cases. But without public pricing, you’ll need to talk to sales before understanding costs—and anything outside standard English can trigger custom pricing. Integrations work fine if you’re on Salesforce or a mainstream stack, but anything else means custom development. In real use, the assistant occasionally forgets context or asks you to repeat yourself, which breaks the illusion fast. For all the polish, it often feels like a heavy lift to get consistent, high-quality performance.

Rosie provides an entry‑level virtual receptionist service aimed at small teams. Setup is straightforward—connect a phone line and run a short wizard that draws context from your website or Google Business profile. The base plan costs $49 for 250 minutes, with overage billed at $0.25 per minute; higher‑priced tiers add live call transfers and more routing controls.

The agent speaks English and Spanish, can handle simultaneous calls, and sends a text or email summary after each conversation. Workflows beyond basic triage generally run through a single native integration (Zapier), which may suffice for simple CRM updates but can feel restrictive for more complex processes. Spam calls are detected quickly, though the minutes still count toward usage. Overall, Rosie is suitable for basic call answering and lead capture, but teams that require deeper scheduling, compliance safeguards, or custom integrations may need to look elsewhere.