PolyAI vs Balto.ai Comparison (2025)

PolyAI

PolyAI

Starting at $0.25 /min (example case study)

Poly AI positions itself as a multilingual powerhouse with natural-sounding agents and enterprise use cases. But without public pricing, you’ll need to talk to sales before understanding costs—and anything outside standard English can trigger custom pricing. Integrations work fine if you’re on Salesforce or a mainstream stack, but anything else means custom development. In real use, the assistant occasionally forgets context or asks you to repeat yourself, which breaks the illusion fast. For all the polish, it often feels like a heavy lift to get consistent, high-quality performance.

Key Metrics

Latency

1700 ms

Automation

72%

Integrations

25

Onboarding

60 days

PolyAI
PolyAI
Score
67
Latency
1700 ms
Automation
72%
Integrations
25
Onboarding
60 days
Cost
Medium
HIPAA Compliant
Yes
Balto.ai
Balto.ai
Score
12
Latency
100 ms
Automation
0%
Integrations
40
Onboarding
14 days
Cost
High
HIPAA Compliant
Yes

PolyAI

Poly AI positions itself as a multilingual powerhouse with natural-sounding agents and enterprise use cases. But without public pricing, you’ll need to talk to sales before understanding costs—and anything outside standard English can trigger custom pricing. Integrations work fine if you’re on Salesforce or a mainstream stack, but anything else means custom development. In real use, the assistant occasionally forgets context or asks you to repeat yourself, which breaks the illusion fast. For all the polish, it often feels like a heavy lift to get consistent, high-quality performance.

Balto.ai

Real-time AI coach for human agents (not full bot).

Full Comparison

Vendor
Score
Latency
Automation
Integrations
Cost
Action
OpenCall.ai
OpenCall.ai
$0.10/ minute
93
700 ms76%2000
Low
Retell.ai
Retell.ai
$0.07 – 0.08 /min
82
950 ms55%25
Low
Sierra AI
Sierra AI
$2 per successful outcome
79
800 ms60%30
Low
PolyAI
PolyAI
$0.25 /min (example case study)
67
1700 ms72%25
Medium
Bland AI
Bland AI
$0.09/min
66
1100 ms50%15
Low
Phonely
Phonely
$396 (yearly)
61
1200 ms52%17
Medium
Hey Rosie
Hey Rosie
$49/mo (250 min) + $0.25/min
57
950 ms60%1
Low
Smith.ai
Smith.ai
$3.25 /call (Starter 30 calls @ $97.50/mo)
55
2300 ms40%30
Medium
8x8 XCaaS
8x8 XCaaS
$60 per seat per month
49
250 ms50%15
Medium
CloudTalk
CloudTalk
$25 – $50 /user/mo
47
23 ms40%500
Low
Synthflow AI
Synthflow AI
$0.08 /min (Growth)
20
2300 ms45%20
Low
Balto.ai
Balto.ai
$100 / seat /mo
12
100 ms0%40
High