8x8 XCaaS vs Balto.ai Comparison (2025)

8x8 XCaaS

8x8 XCaaS

Starting at $60 per seat per month

Unified communications & contact-center platform with AI capabilities.

Key Metrics

Latency

250 ms

Automation

50%

Integrations

15

Onboarding

1 days

8x8 XCaaS
8x8 XCaaS
Score
49
Latency
250 ms
Automation
50%
Integrations
15
Onboarding
1 days
Cost
Medium
HIPAA Compliant
Yes
Balto.ai
Balto.ai
Score
12
Latency
100 ms
Automation
0%
Integrations
40
Onboarding
14 days
Cost
High
HIPAA Compliant
Yes

8x8 XCaaS

Unified communications & contact-center platform with AI capabilities.

Balto.ai

Real-time AI coach for human agents (not full bot).

Full Comparison

Vendor
Score
Latency
Automation
Integrations
Cost
Action
OpenCall.ai
OpenCall.ai
$0.10/ minute
93
700 ms76%2000
Low
Retell.ai
Retell.ai
$0.07 – 0.08 /min
82
950 ms55%25
Low
Sierra AI
Sierra AI
$2 per successful outcome
79
800 ms60%30
Low
PolyAI
PolyAI
$0.25 /min (example case study)
67
1700 ms72%25
Medium
Bland AI
Bland AI
$0.09/min
66
1100 ms50%15
Low
Phonely
Phonely
$396 (yearly)
61
1200 ms52%17
Medium
Hey Rosie
Hey Rosie
$49/mo (250 min) + $0.25/min
57
950 ms60%1
Low
Smith.ai
Smith.ai
$3.25 /call (Starter 30 calls @ $97.50/mo)
55
2300 ms40%30
Medium
8x8 XCaaS
8x8 XCaaS
$60 per seat per month
49
250 ms50%15
Medium
CloudTalk
CloudTalk
$25 – $50 /user/mo
47
23 ms40%500
Low
Synthflow AI
Synthflow AI
$0.08 /min (Growth)
20
2300 ms45%20
Low
Balto.ai
Balto.ai
$100 / seat /mo
12
100 ms0%40
High