8x8 XCaaS vs Balto.ai Comparison (2025)
8x8 XCaaS
Starting at $60 per seat per month
Unified communications & contact-center platform with AI capabilities.
Key Metrics
Latency
250 ms
Automation
50%
Integrations
15
Onboarding
1 days
8x8 XCaaS
Score
49
Latency
250 ms
Automation
50%
Integrations
15
Onboarding
1 days
Cost
Medium
HIPAA Compliant
Yes
Balto.ai
Score
12
Latency
100 ms
Automation
0%
Integrations
40
Onboarding
14 days
Cost
High
HIPAA Compliant
Yes
8x8 XCaaS
Unified communications & contact-center platform with AI capabilities.
Balto.ai
Real-time AI coach for human agents (not full bot).
Full Comparison
| Vendor | Score | Latency | Automation | Integrations | Cost | Action |
|---|---|---|---|---|---|---|
 OpenCall.ai $0.10/ minute | 93 | 700 ms | 76% | 2000 | Low | |
 Retell.ai $0.07 – 0.08 /min | 82 | 950 ms | 55% | 25 | Low | |
 Sierra AI $2 per successful outcome | 79 | 800 ms | 60% | 30 | Low | |
 PolyAI $0.25 /min (example case study) | 67 | 1700 ms | 72% | 25 | Medium | |
 Bland AI $0.09/min | 66 | 1100 ms | 50% | 15 | Low | |
 Phonely $396 (yearly) | 61 | 1200 ms | 52% | 17 | Medium | |
 Hey Rosie $49/mo (250 min) + $0.25/min | 57 | 950 ms | 60% | 1 | Low | |
 Smith.ai $3.25 /call (Starter 30 calls @ $97.50/mo) | 55 | 2300 ms | 40% | 30 | Medium | |
8x8 XCaaS $60 per seat per month | 49 | 250 ms | 50% | 15 | Medium | |
 CloudTalk $25 – $50 /user/mo | 47 | 23 ms | 40% | 500 | Low | |
 Synthflow AI $0.08 /min (Growth) | 20 | 2300 ms | 45% | 20 | Low | |
Balto.ai $100 / seat /mo | 12 | 100 ms | 0% | 40 | High |